Error while uploading and opening attachments after changing the "SADMIN" password in Production. (Doc ID 2011889.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel eHospitality - Version 8.0.0.13 SIA [20448] and later
Information in this document applies to any platform.

Symptoms

On : 8.0.0.13 SIA [20448] version, Security / Authentication

When attempting to add attachments ,
the following error occurs.

ERROR
-----------------------

[1] Error occurred while creating file in filesystem. Please contact your system administrator.(SBL-SVC-00184)
[2] Error occurred while opening file 'S_ACCNT_ATT_1-2LNQAM0_1-2T6W25.SAF'.(SBL-UIF-00229)
[3] The operation completed successfully.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Performed SADMIN user ID password change and recycled environment
After that onwards issue with attachments.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot add attachments.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms