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Error while uploading and opening attachments after changing the "SADMIN" password in Production. (Doc ID 2011889.1)

Last updated on APRIL 30, 2018

Applies to:

Siebel eHospitality - Version SIA [20448] and later
Information in this document applies to any platform.


On : SIA [20448] version, Security / Authentication

When attempting to add attachments ,
the following error occurs.


[1] Error occurred while creating file in filesystem. Please contact your system administrator.(SBL-SVC-00184)
[2] Error occurred while opening file 'S_ACCNT_ATT_1-2LNQAM0_1-2T6W25.SAF'.(SBL-UIF-00229)
[3] The operation completed successfully.

The issue can be reproduced at will with the following steps:
1. Performed SADMIN user ID password change and recycled environment
After that onwards issue with attachments.

The issue has the following business impact:
Due to this issue, users cannot add attachments.


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