Siebel Open UI: Preview Field is not Showing HTML Format in Administration Alert Screen (Doc ID 2012788.1)

Last updated on JANUARY 20, 2016

Applies to:

Siebel CRM - Version 8.1.1.14.5 [IP2014] and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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In the Administration - Alert screen preview field is not showing based on the Message body HTML tag.

EXPECTED BEHAVIOR
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In the Administration - Alert screen preview field should be show based on the Message body HTML tag.

STEPS
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The issue can be reproduced at will with the following steps:
1) Login siebel application
2) Go to Site Map
3) click on Administration - Alert screen then Alert
4) Create new record and enter required field

5) Enter the below value in Message Boby field

<html><U>Text</U><br><body><h1>My First Findings</h1></body></html>

6) Check Preview field
Result: It should be shown html formatting based on the tag value but it is
not showing in Open UI application.


 

Cause

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