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Attachment Not Saved Unless Attachment Applet Is Given Focus (Doc ID 2012886.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Siebel CRM - Version 8.1.1.14.4 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.4 [IP2014] version, an attachment added is not saved unless the focus is on the Attachment List Applet.

Reproduction steps:

1) Go to the Contact Attachment View
2) Ensure the "Contact Form Applet" has focus
3) Click on the "New File" button on the Attachment List Applet
4) Select attachment. It is visible in the list applet
5) Navigate away without further touching the Attachment List Applet
6) Go back, you will see the attachment did not get committed.

Cause

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In this Document
Symptoms
Cause
Solution
References


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