Siebel OpenUI CTI Toolbar Freeze With Browser Console Error Push Failure , Java ERROR: commToolbarUtil.js: sendCommand failed for push request...
(Doc ID 2013024.1)
Last updated on NOVEMBER 27, 2019
Applies to:Siebel Financial Services CRM - Version 220.127.116.11 [IP2013] and later
Information in this document applies to any platform.
Siebel IP14 Open UI CTI Toolbar Push Failure , Java ERROR: commToolbarUtil.js: sendCommand failed for push request...
CTI toolbar is disabled.
On : 18.104.22.168.2 [IP2014] version, CTI
When attempting to use CTI toolbar gets disabled in Open UI 2014 (HI works without any issues) the following errors occur:
Messages in SComm.log indicating a potential CTI Toolbar freeze:
- The environment has multiple network devices between User's Browser and Siebel Web Servers , including Load Balancer (F5) and Firewalls that could be contributing for the sporadic network errors.
- The Push Keep Alive Driver is been used with PushKeepAliveTimer=180 seconds and ChannelCleanupTimer =560 seconds. After implementing Push Keep Alive Driver the problem diminished but did not go away completely.
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