Blank Lines in Email Template Not Getting Saved

(Doc ID 2013134.1)

Last updated on AUGUST 31, 2015

Applies to:

Siebel CRM - Version 8.1.1.11.14 [IP2013] and later
Information in this document applies to any platform.

Symptoms

Not able to save the blank lines in the template text while creating a new template.

Blank lines in template should be maintained while creating the new template.

The issue can be reproduced at will with the following steps:

1.) Navigate to Administration Communication->All templates.
2.) Query the desired simple template.
3.)In Template Body click enter two or three times between two lines creating multiple blank lines in between
4.) Now Step of the record and query the template again.
5.) We observe that the blank lines between two consecutive lines are truncated.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms