IE Hangs After Entering Incorrect Value in a Bounded Picklist and Clicking on a IE Tab Window (Doc ID 2013701.1)

Last updated on DECEMBER 07, 2015

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 [23030] version, Client Functionality

The issue is reproducible with HI Web client or Developer Client, no matter the Patch Set applied.

Users are facing an IE hang when in a bounded pick-list is entered an value outside of the possible values list and afterward they click on a Internet Explorer Tab Window, outside of Siebel tab (window).

A Warning message  is displayed. This message cannot be closed and they cannot continue to operate in Siebel.


 


Reproduction Steps:
1. Go to Siebel HI
2. Access the Service Screen >> My Service Requests
3. Click New in the SR form applet
4. Enter directly into the field a non-existent value in the “Last Name” pick-list field
5. Click on  another tab of the Internet Explorer or even in the Internet Explorer tab name of the current Siebel window (in this case: Siebel Service). An error pop-up is raised and the IE gets blocked, leaving the user without the chance to close the error pop-up.


Cause

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