Proposal Generation: Format of Multiline Fields is Lost in Generated Document (Doc ID 2013717.1)

Last updated on AUGUST 10, 2015

Applies to:

Siebel CRM - Version 8.1.1.11.9 [IP2013] and later
Information in this document applies to any platform.

Symptoms

The following behavior was reproduced in standard application 8.1.1.11.9 [IP2013] version, Client Functionality


When users generates proposals that contain multiline fields, Carriage Return is ignored and lines appear one after each other.  

The issue can be reproduced at will with the following steps:

1. Create a word template document and place in it a bookmark named Description

2. Navigate to Administration Documents -> Proposal mappings and create a proposal mapping for Quote BO. Make sure to add the Description field to the
mapping with bookmark name Description

3. Navigate to Administration Documents -> Proposal templates and create a template for Quote. Associate the word template created in step 1.

4. Navigate to Quotes and  create a new quote. Fill the description field with more lines separated by carriage return

5. Select Documents tab, create a new record, select the template created in step 4 and push Generate button

6. After generation open the word document and notice that the content of the description field is wrong formatted. The carriage return is ignored and
lines appear one after each other in a single line.


Issue is the same with both HI and Open UI clients.

Issue was reproduced also in IP2014.

 

Cause

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