Siebel Email Response Creates Duplicate Email - Inbound Activities Sporadically

(Doc ID 2013826.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Life Sciences CRM - Version 8.0.0.13 SIA [20448] and later
Information in this document applies to any platform.

Symptoms

Sporadically Email Response on RealTIme mode process the same email multiple times creating duplicate activities for the same email message.

Siebel should only create ONE activity per inbound email processed.

The issue can NOT be reproduced at will and occurs very sporadically.


Cause

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