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Some views can not be accessed via browser back button in Open UI (Doc ID 2014782.1)

Last updated on JUNE 11, 2024

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

 In Open UI, some views can not be accessed by browser back button. You can see the issue with the following steps on the standard environment (8.1.1.14):

(1) Login to Siebel Call Center (Open UI client).

(2) Go to [Accounts]->[Accounts List] view and drilldown on any record to navigate to Accounts->Contacts detail view.

(3) Click 'More Info' view.

(4) Click 'Coverage Team View' view.

(5) Click 'Account Affiliations' view.

(6) Click the browser back button, it will navigate to 'More Info' view instead of 'Coverage Team View'.

 

Cause

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In this Document
Symptoms
Cause
Solution


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