Crash Of The Library Sscmavayapds.dll (Doc ID 2014963.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.7 [21238] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.7 [21238] version, CTI

The customer experienced a crash of the Connection Session Manager and after problems with the FINS Object managers which used the CTI integration.

ERROR
-----------------------
Exception 0xc0000005 at 0x06a68042
Thread: 0x00000678, Process 0x00001ee4

- CONTEXT -
EIP: 0x00000000, EFL: 0x00010206, FS: 0x0000003b, GS: 0x00000000
CS: 0x0000001b, DS: 0x00000023, SS: 0x00000023, ES: 0x00000023
EAX: 0x0a015000, EBX: 0x06a8f470, ECX: 0x7fffffee, EDX: 0x0a01e753
ESI: 0x00000000, EDI: 0x0a014fe0, EBP: 0x3030304d, ESP: 0x30303055

- CALL STACK -
sscmavayapds +0xb8042 = SuspendWorkItem() +0xa15f2
sscmavayapds +0xaa9ee = SuspendWorkItem() +0x93f9e
sscmavayapds +0xaaa94 = SuspendWorkItem() +0x94044
sscmavayapds +0x16c0a = SuspendWorkItem() +0x1ba
0x6003130

Cause

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