Saving The Email Template In Text Format Removes All Formatting (Doc ID 2015063.1)

Last updated on JANUARY 30, 2017

Applies to:

Siebel Campaigns - Version 8.1.1.14.5 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.5 [IP2014] version, Siebel Marketing

ACTUAL BEHAVIOR
---------------
When a html template is saved as text, the formatting is removed

EXPECTED BEHAVIOR
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All formatting on a txt file should be kept

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a html file
2. Add this as a treatment template
3. View in email offer > editor
4. Save as a text template

5. All text formatting is lost

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users need to re-format this manually

Cause

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