Navigation To Detailed View Via Thread Bar Executes A Blank Query (Doc ID 2015443.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Tools - Version 8.2.2 SIA[22320] and later
Information in this document applies to any platform.

Symptoms

On : 8.2.2 SIA[22320] version, Configuration - General

ACTUAL BEHAVIOR
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Grandchild's Business Component "ICM Related Attachments" is instantiated from and queried with Blank value when the view is loaded after navigating from Thread Bar.

EXPECTED BEHAVIOR
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Grandchild's Business Component "ICM Related Attachments" should not be instantiated from and queried with Blank value

STEPS
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The issue can be reproduced at will with the following steps:
1. Drilldown on a Service Request.
2. Navigate to “Attachments“ detail view.
3. Navigate to Contacts tab and drilldown on a Contact Last Name.
4. Use navigation thread to go back to Service Request -> Contacts view.
5. Navigate to Attachments view again. (Blank query is applied on ICM Related Attachments BC)




Cause

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