Email Treatment Editor - Content Disappears (Doc ID 2016433.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing - Version 8.1.1.14.2 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.2 [IP2014] version, Siebel Marketing

ACTUAL BEHAVIOR
---------------
Email treatment text disappears in source view when saving

EXPECTED BEHAVIOR
-----------------------
Text should be vieable after the save

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
- Create a html template
- Select source view
- Press save
- Text disappears, but is not lost as is seen on re-opening the template

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users have to navigate away and back to see the changes.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms