Universal Inbox Inquires (Doc ID 2017337.1)

Last updated on AUGUST 13, 2015

Applies to:

Siebel CRM - Version SIA [23030] and later
Information in this document applies to any platform.


questions about Universal inbox module:
1- How to configure the Item Expiration Duration and Default Queue Duration to be in hours instead of days.

2- By default, no action is taken when an item expires when Item Expiration Duration is passed ,how to configure an action when the expiration occurs ?

3- During handling the action we can find the arguments passed to the workflow like ActionLIC , BusinessObjectName and ObjectId but Cannot find argument called " Employee Login" as mentioned in the bookshelf ,It seems there is spelling mistake.



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