Siebel Object Manager Crashes - Open UI When Using a DrillDown (Doc ID 2017744.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.11 [IP2013] to 8.1.1.11.16 [IP2013] [Release V8]
Siebel CRM - Version 8.1.1.14 [IP2014] to 8.1.1.14.6 [IP2014] [Release V8]
Siebel CRM - Version 8.2.2.14 [IP2014] to 8.2.2.14.6 [IP2014] [Release V8]
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.11 [IP2013] version, Configuration - General

When attempting to drilldown in Action screen the application is crashing.
This is occurring in open UI only. CALL STACK -
sslcshar +0x1e75 = SSstring::operator unsigned short const *() +0x5
SSCASWBC +0x136792 = CSSSWEComponentMgr::GetComponent() +0x42
SSCASWBC +0x5edfb = CSSSWEFrame::~CSSSWEFrame() +0x2ab
swcacmfr +0x1ad3 = CSSSWEFrameBase::~CSSSWEFrameBase() +0x93
swcacmfr +0x7c55 = CSSSWEFrameListBase::DoLoadUPForceActiveFields() +0x85
SSCASWBC +0x6cff2 = CSSSWEView::DeleteFrames() +0xc2
SSCASWBC +0x78fbd = CSSSWEView::~CSSSWEView() +0x10d
SSCASWBC +0x7a085 = CSSSWEView::EditViewLayout() +0x335
SSCASWBC +0xd618e = CSSSWEFrameMgrInternal::DeleteActiveView() +0xfe
SSCASWBC +0xd8e75 = CSSSWEFrameMgrInternal::SetView() +0x45
SSCASWBC +0xe3ad2 = CSSSWEFrameMgrInternal::BuildView() +0x1362
SSCASWBC +0xe5646 = CSSSWEFrameMgrInternal::BuildView() +0x36
SSCASWBC +0xb8343 = CSSSWEActionMgr::ActionBuildViewAsync() +0x293
SSCASWBC +0xb873b = CSSSWEActionMgr::DoPostedAction() +0xab
SSCASWBC +0xb9287 = CSSSWEActionMgr::CheckPostedActions() +0x3d7
SSCASWBC +0xe6d41 = CSSSWEFrameMgrInternal::InvokeAppletMethod() +0x11b1
SSCASWBC +0xbbcdc = CSSSWECmdProcessor::InvokeMethod() +0x74c
SSCASWBC +0xc1495 = CSSSWECmdProcessor::_ProcessCommand() +0x725
SSCASWBC +0xc27f8 = CSSSWECmdProcessor::ProcessCommand() +0xab8
SSCASWBC +0xc2d04 = CSSSWECmdProcessor::ProcessCommand() +0xc4
SSCASWBC +0x265559 = CSSServiceSWEIface::Request() +0x309
SSCASWBC +0x267391 = CSSServiceSWEIface::DoInvokeMethod() +0xed1
sscfom +0x1976c = CSSService::InvokeMethod() +0x24c
sstcsiom +0x6d6a = CSSSIOMSession::ModInvokeSrvcMethod() +0x10a
sstcsiom +0x7613 = CSSSIOMSession::RPCMiscModel() +0x513
sstcsiom +0xe9dd = CSSSIOMSession::HandleRPC() +0x3ad
sssasos +0x6616 = CompCleanup() +0x3be6
sssasos +0x5a95 = CompCleanup() +0x3065
sssasos +0x1a35 = CSSSISObject::operator=() +0x9f5
sssasos +0x2135 = CompHandleMsg() +0x485

Cause

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