Siebel Attachments - Name And Comments Disappearing On Drag-drop Of A New File (Doc ID 2017745.1)

Last updated on MARCH 14, 2016

Applies to:

Siebel Financial Services CRM - Version 8.1.1.1 [21211] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 SIA [23030] version, Client Functionality

ACTUAL BEHAVIOR
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 if we add an attachment by clicking new file button, and then add a description for this attachment record. Now without stepping off the record, add another file, the the attachment comments are lost

EXPECTED BEHAVIOR
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 if we add an attachment by clicking new file button, and then add a description for this attachment record. Now without stepping off the record, add another file, the the attachment comments should not be lost

STEPS
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The issue can be reproduced at will with the following steps:

1) Goto Activities Screen

2) Select a record

3) Goto Activities > Attachment view

4) Add a new attachment file with "New File" button

5) Add some comments for this attachment in the comments field

6) Do not step off this record!

7) Click "New File" button to add a new attachment file

Result: Comments added in steps # 5 are lost. The field becomes blank.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot save attachment comments

Cause

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