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eConfigurator Crashes if it is Started with an Ineligible Default Product and Undo Button is Clicked (Doc ID 2018263.1)

Last updated on AUGUST 05, 2018

Applies to:

Siebel CRM - Version 8.1.1.11.13 [IP2013] and later
Information in this document applies to any platform.

Symptoms

Customer gets crashes with eConfigurator with following steps:

  1. eConfigurator is started from a Sales Order line item, which is a customizable product (CP) and connected to a promotion
  2. This CP has an ineligible default product, therefore eConfigurator starts with a conflict page, that the default product is ineligible
  3. Clicking on Undo button should leave eConfigurator UI and return to Sales Order, however it crashes


FDR:

151521 1425375850 1 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SQLOBJ_DSTR SqlObj Destruction 268719688 0 Workflow Process Deployment
151522 1425375850 1 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SQLOBJ_DSTR SqlObj Destruction 379615888 0 Workflow Process Deployment
151523 1425375850 1 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SQLOBJ_DSTR SqlObj Destruction 424437648 0 Workflow Process Deployment
151524 1425375850 1 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SQLOBJ_DSTR SqlObj Destruction 354965984 0 ISS Promotion Pricing Aggregate
151525 1425375850 1 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SQLOBJ_DSTR SqlObj Destruction 370850296 0 ISS Promotion Pricing Aggregate
151526 1425375850 1 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SQLOBJ_DSTR SqlObj Destruction 393737416 0 ISS Promotion Pricing Aggregate
151527 1425375850 1 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SQLOBJ_DSTR SqlObj Destruction 424147392 0 State Model - Category
151528 1425375850 1 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SQLOBJ_DSTR SqlObj Destruction 133920128 0 Database Version
151529 1425375850 1 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SQLOBJ_DSTR SqlObj Destruction 269350856 0 License Key
151530 1425375850 1 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_CACHE_INVL_SQLOBJ Invalidate SqlObj Cache 0 0
151531 1425375851 1 Fdr_SRM SRM FdrSub_SRM_REQID Request ID 2341 0
151532 1425375851 1 Fdr_SRM SRM FdrSub_SRM_REQID Request ID 2341 0
151533 1425375851 1 Fdr_FDR Fdr Internal FdrSub_FDR_CRASH ** CRASHING THREAD ** 0 0

Callstack:

CMapPtrToPtr::Lookup(0x110, 0x0, 0xd564dab4, 0x0, 0xfebd1784, 0x26374)
CSSCxObjComp::EnumObjectsByPortId(0xd564da64, 0x0, 0xd564da10, 0xd564da04, 0xd564da00, 0xf6da5004)
CSSCxObjInstService::EnumObjectsByPortId(0x28995638, 0x1, 0xd564e068, 0xd564da10, 0xf7b1a1aa, 0x69009b)
CSSCxObjInstService::DoInvokeMethod(0x28995638, 0x20b3bc84, 0xd564e06c, 0xd564e068, 0xf7b18ac0, 0x28995740)
CSSService::InvokeMethod(0xf7b23414, 0x20b3bc84, 0xd564e06c, 0xd564e068, 0x28995638, 0xfebdac40)
CSSSIOMSession::ModInvokeSrvcMethod(0x1609a3b0, 0x1, 0x20b3bc84, 0x11cdf904, 0xd564e1f8, 0xf9df9c78)
CSSSIOMSession::RPCMiscModel(0x0, 0x490, 0x1609a3b0, 0xefecc40, 0xf9e000f2, 0x1e2b18f0)
CSSSIOMSession::HandleRPC(0x1609a3b0, 0x1fb, 0x0, 0x0, 0xefecc40, 0x1e2b18f0)
CSSClient::HandleOMRPC(0x16099de8, 0xd564e8d8, 0x1, 0x0, 0x29bd9cc0, 0xd564e54c)
CSSClient::HandleRequest(0x16099de8, 0xd564e8d8, 0x16099de8, 0xfdba4570, 0xfeb7cbe8, 0xf9f1da1c)
... 

Cause

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In this Document
Symptoms
Cause
Solution
References


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