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Cannot Upload Product Attachments Greater Than 500kb (Doc ID 2018433.1)

Last updated on JANUARY 16, 2020

Applies to:

Siebel CRM - Version [IP2013] and later
Information in this document applies to any platform.


On : [23030] version, Client Functionality

Cannot Import Product in Target Environment

Hi! We are facing an issue regarding import of products in test environment. There is no error that appears in the UI when importing the product. Upon checking the logs, we noticed that it has the following error codes: SBL-UIF-00383 & SBL-UIF-00325. We have also noticed that we can import products with the file size of around 100+KB. But for xml files with size like 500+KB, we cannot. We have already perform basic troubleshooting steps like deleting the personal settings of IE browser by restarting it but still no luck of deploying the xml files of products.

SBL-UIF-00383 & SBL-UIF-00325

The issue can be reproduced at will with the following steps:
1. Attempt to add any attachment greater than 500kb

The issue has the following business impact:
Due to this issue, users cannot .


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