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Incorrect Action Codes for Upgrade Promotion Having Product Override (Doc ID 2019016.1)

Last updated on FEBRUARY 04, 2019

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

ISSUE STATEMENT
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Upgrade Promotion has incorrect action codes for Products not available in Target Promotion.

STEP TO REPLICATE

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Create two Promotions with following definition on our Environment:- 

1. Promotion 1:-

Name:- Promotion 1

Root Product:- Root Product1

This promotion has ‘R1’ defined as a Relationship under it with cardinality as 1,0,0 (Max,Min,Default)

This Relationship contains product ‘Child1’ defined under it.

 

2. Promotion 2:-

Name:- Promotion 2

Root Product:- Root Product1

This promotion has ‘R1’ defined as a Relationship under it with cardinality as 1,0,0 (Max,Min,Default)

This Relationship does not contain any product defined under it. The Product is removed by clicking on the Modify Button in Relationship Domain Applet.

Define an upgrade path from Promotion 1 to Promotion 2

 

3. Create a new Order with below structure

1.0 Promotion 1

2.0 Root Product1

2.1 Child1’

Complete the Order and Asset it.

4. Select the asset "Promotion 1" and perform the Upgrade Promotion functionality and select Promotion 2

 

Expected Outcome :-

Line Item Action Code

Promotion 1 Delete

Promotion 2 Add

Root Product1 Update

Child1’ Delete

 

But the Actual outcome is:-

Line Item Action Code

Promotion 1 Delete

Promotion 2 Add

Roo Product1 Update

Child1’ ‘-‘ (Wrong)



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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