Sending An Email With Html Template Is Send As Plain Text In Open UI
(Doc ID 2019087.1)
Last updated on NOVEMBER 22, 2019
Applies to:Siebel CRM - Version 184.108.40.206.4 [IP2014] to 220.127.116.11.7 [IP2014] [Release V8]
Siebel CRM - Version 18.104.22.168.4 [IP2013] to 22.214.171.124.16 [IP2013] [Release V8]
Information in this document applies to any platform.
On : 126.96.36.199.4 [IP2014] version, Comms Server & Email Response
Sending an email with html template is send as plain text in Open UI
When sending an email in Open UI (IP2014.4) by clicking F9 and selecting an email template, the following problem is observed: when the email template is using an html attachment as body, the body is displayed in the email applet as plain text as opposed to html formatted text. The actual email is also containing plain text.
HTML Content should be there for HTML emails.
The issue can be reproduced at will with the following steps:
1. Press F9
2. Select a HTML template in email body.
3. Check if HTML formatting is there.
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