Sending An Email With Html Template Is Send As Plain Text In Open UI

(Doc ID 2019087.1)

Last updated on AUGUST 23, 2017

Applies to:

Siebel CRM - Version 8.2.2.14.4 [IP2014] to 8.2.2.14.7 [IP2014] [Release V8]
Siebel CRM - Version 8.1.1.11.4 [IP2013] to 8.1.1.11.16 [IP2013] [Release V8]
Information in this document applies to any platform.

Symptoms

On : 8.2.2.14.4 [IP2014] version, Comms Server & Email Response

ACTUAL BEHAVIOR

Sending an email with html template is send as plain text in Open UI

When sending an email in Open UI (IP2014.4) by clicking F9 and selecting an email template, the following problem is observed: when the email template is using an html attachment as body, the body is displayed in the email applet as plain text as opposed to html formatted text. The actual email is also containing plain text.


EXPECTED BEHAVIOR
HTML Content should be there for HTML emails.

STEPS
The issue can be reproduced at will with the following steps:
1. Press F9
2. Select a HTML template in email body.
3. Check if HTML formatting is there.

Cause

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