Solutions Pick Applet Does Not Render Correctly With Large Descriptions (Doc ID 2019260.1)

Last updated on MAY 29, 2016

Applies to:

Siebel Service - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

The Add Solutions Pick Applet does not display correctly when the description is large.

In Open UI, when a solution is attached to a ticket (SR), the applet that pops up does not display correctly and users cannot view the solution properly.

The text in the solutions field is not fully displayed .

This issue only occurs with Open UI. In Siebel High Interactivity (HI), the display works fine.


STEPS
The issue can be reproduced with the following when more than two Solutions have the maximum characters in the Description field (created in Administration - Solutions):
1. Go to the Service tab.
2. Click on All Service Requests.
3. Drill down on a Service Request.
4. Click on the Solutions tab (bottom view).
5. Click on the Add button to add a Solution to the SR ( this brings up the Applet )

If the Solutions have large Descriptions, then the other Solutions will not be displayed correctly.



Cause

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