Communications Inbound Receiver Crashes Multiple Times Right After Siebel Server Start up in Linux or CommOutboundMgr Crashes When Sending Emails With Blank Subject (Doc ID 2019718.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.3 [IP2014] to 15.5 [IP2015] [Release V8 to V15]
Generic Linux

Symptoms

The behavior only occurs on Linux based Siebel Servers.

After upgrade to Siebel 8.1.1.14 or Siebel 15 the component "Communications Inbound Receiver" crashes multiple time right after the Siebel Server start up.

callstack.txt files show the following call stack for CommInboundRcvr component:


PROCESS 21350 CRASHED AFTER RECEIVING SIGNAL 11 IN THREAD 1955609456!!!
Current Time: 06/01/2015 10:56:47.588

Called from:
/vol1/siebel/8.1.1.14/ses/siebsrvr/lib/libsslcosd.so(+0x7185)[0x55903185]
/vol1/siebel/8.1.1.14/ses/siebsrvr/lib/libsslcosd.so(+0x797e)[0x5590397e]
/vol1/siebel/8.1.1.14/ses/jdk/jre/lib/i386/server/libjvm.so(+0x57b126)[0x74e7f126]
/vol1/siebel/8.1.1.14/ses/jdk/jre/lib/i386/server/libjvm.so(+0x578283)[0x74e7c283]
/vol1/siebel/8.1.1.14/ses/jdk/jre/lib/i386/server/libjvm.so(JVM_handle_linux_signal+0x188)[0x74e7fe18]
/vol1/siebel/8.1.1.14/ses/jdk/jre/lib/i386/server/libjvm.so(+0x5781a4)[0x74e7c1a4]
[0x55555410]
/vol1/siebel/8.1.1.14/ses/siebsrvr/lib/libsscmmail.so(_ZN12JMailSession5logonEv+0x98e)[0x5986a73e]
/vol1/siebel/8.1.1.14/ses/siebsrvr/lib/libsscmmail.so(_ZN14MailboxMonitor5logonEv+0x168)[0x5984a9f8]
/vol1/siebel/8.1.1.14/ses/siebsrvr/lib/libsscmmail.so(_ZN14MailboxMonitor3runEv+0xdb)[0x5984b9fb]
/vol1/siebel/8.1.1.14/ses/siebsrvr/lib/libsscmmail.so(_ZN19SSSmiDetachedThread3RunEPv+0x43)[0x5984dcd3]
siebmtshmw(_Z16SmiThrdEntryFuncPv+0x729)[0x806f819]
/vol1/siebel/8.1.1.14/ses/siebsrvr/lib/libsslcosd.so(+0x13ee1)[0x5590fee1]
/vol1/siebel/8.1.1.14/ses/siebsrvr/lib/libsslcwsl.so(+0x225f)[0x5555925f]
/vol1/siebel/8.1.1.14/ses/siebsrvr/mw/lib/libmfc400su.so(_Z15_AfxThreadEntryPv+0xaf)[0x55d5db2f]
/vol1/siebel/8.1.1.14/ses/siebsrvr/mw/lib/libkernel32.so(_Z8MwThreadPv+0x136)[0x56ae4e16]
/lib/libpthread.so.0[0x4d710a09]
/lib/libc.so.6(clone+0x5e)[0x4d65500e]

 

POP3 log file:

POP3SMTP[06/02/2015 11:05:55]:DBG:POP3: Connecting to server sdcr710i001g.us.oracle.com on port 110
POP3SMTP[06/02/2015 11:05:55]:DBG:POP3: SSL/TLS parameters for PopClient::connect(): useSSL = 0, useTLS = 0
POP3SMTP[06/02/2015 11:05:55]:DBG:POP3 R: +OK The Microsoft Exchange POP3 service is ready.

POP3SMTP[06/02/2015 11:05:55]:DBG:POP3 S: USER test10
POP3SMTP[06/02/2015 11:05:55]:DBG:POP3 R: +OK

POP3SMTP[06/02/2015 11:05:55]:DBG:Resetting list of message ids processed in the current session


This crash occurs when using either Internet SMTP/IMAP Server or Internet SMTP/POP3 Server drivers and you enabled inbound eMail Response functionality.

 


The problem can also be observed in Communication Outbound Manager when it tries to send some specific emails such as email with a blank Subject field. In this case the CommOutboundMgr component crashes.

callstack.txt files show the following call stack for CommOutbondMgr component:

/opt/Siebel/8.1.1.0.0/ses/siebsrvr/lib/libsslcosd.so(+0x7185)[0x55903185]
/opt/Siebel/8.1.1.0.0/ses/siebsrvr/lib/libsslcosd.so(+0x797e)[0x5590397e]
[0x55555410]
[0x55555430]
/lib/libc.so.6(gsignal+0x51)[0x80fb11]
/lib/libc.so.6(abort+0x17a)[0x8113ea]
/lib/libc.so.6[0x84f9d5]
/lib/libc.so.6[0x855e31]
siebmtshmw(operator delete(void*)+0x21)[0x8098411]
/usr/lib/libstdc++.so.6(std::basic_string, std::allocator >::_Rep::_M_destroy(std::allocator const&)+0x1e)[0x56dccdfe]
/opt/Siebel/8.1.1.0.0/ses/siebsrvr/lib/libsscommsv.so(RFC822HeaderLineImpl::foldAsciiHeaderField(std::basic_string, std::allocator >&, SSstring const&, SSstring const&, int)+0x337)[0x66fbedb7]
/opt/Siebel/8.1.1.0.0/ses/siebsrvr/lib/libsscommsv.so(RFC822HeaderLineImpl::stream(SSOutputStream*, SSstring const&, int, bool) const+0x137)[0x66fc1877]
/opt/Siebel/8.1.1.0.0/ses/siebsrvr/lib/libsscommsv.so(RFC822HeaderLine::stream(SSOutputStream*, SSstring const&, int, bool) const+0x50)[0x66fc1b10]
/opt/Siebel/8.1.1.0.0/ses/siebsrvr/lib/libsscommsv.so(RFC822HeaderImpl::stream(SSOutputStream*, int, std::vector > const*, SSstring const&, bool) const+0x196)[0x66fcea76]
/opt/Siebel/8.1.1.0.0/ses/siebsrvr/lib/libsscommsv.so(RFC822Header::stream(SSOutputStream*, int, std::vector > const*, SSstring const&, bool) const+0x53)[0x66fcec73]
/opt/Siebel/8.1.1.0.0/ses/siebsrvr/lib/libsscommsv.so(SSMimeEncoder::recursiveEncode(SSMimePart&)+0x2e4)[0x66fccca4]
/opt/Siebel/8.1.1.0.0/ses/siebsrvr/lib/libsscmmail.so(Message::stream(SSOutputStream*, ConnectionPreferences const&) const+0xbc3)[0x5cf5e733]
/opt/Siebel/8.1.1.0.0/ses/siebsrvr/lib/libsscmmail.so(MessageSender::sendMessage(Message const&, bool&)+0x20a)[0x5cf66c0a]
/opt/Siebel/8.1.1.0.0/ses/siebsrvr/lib/libsscmmail.so(InetEmailService::sendMessage(SSstring const&, KVParamList const&, bool&)+0x79)[0x5cf7de89]
/opt/Siebel/8.1.1.0.0/ses/siebsrvr/lib/libsscmmail.so(InetEmailService::InvokeCommandEx(SSstring const&, SCCommandTypeEx, KVParamList const&)+0x8e)[0x5cf7e29e]
/opt/Siebel/8.1.1.0.0/ses/siebsrvr/lib/libsscmmail.so(InvokeCommandEx+0x72)[0x5cf6fa82]
/opt/Siebel/8.1.1.0.0/ses/siebsrvr/lib/libsscommsv.so(_ZN16CSCDServiceProxy15InvokeCommandExEPKDs15SCCommandTypeExRK20CSSMapStringToString+0x145)[0x66f931a5]
/opt/Siebel/8.1.1.0.0/ses/siebsrvr/lib/libsscommsv.so(CSSCommDeliveryMgr::SendMsg(MessageData const&, std::list >&, CCFPropertySet const&, IDriverCallback*)+0x1345)[0x66effed5]
/opt/Siebel/8.1.1.0.0/ses/siebsrvr/lib/libsscommsv.so(CSSSvcCOMMEngine::SendMessageW(CCFPropertySet const&)+0x1941)[0x66f73b91]
/opt/Siebel/8.1.1.0.0/ses/siebsrvr/lib/libsscommsv.so(_ZN16CSSSvcCOMMEngine14DoInvokeMethodEPKDsRK14CCFPropertySetRS2_+0x565)[0x66f30155]
/opt/Siebel/8.1.1.0.0/ses/siebsrvr/lib/libsscfom.so(_ZN10CSSService12InvokeMethodEPKDsRK14CCFPropertySetRS2_+0x514)[0x59bed9c4]
/opt/Siebel/8.1.1.0.0/ses/siebsrvr/lib/libsssabsvm.so(+0x5c11)[0x58876c11]
/opt/Siebel/8.1.1.0.0/ses/siebsrvr/lib/libsssabsvm.so(bsvmMTServer::BatchMain(void*, SrmRequest*)+0xf2)[0x588771b2]
siebmtshmw(smiMainThread::CompBatchMain(void*, SrmRequest*)+0x2a)[0x805d5ba]
siebmtshmw(SmiRequest::CallBatchEntryPts(scrRecovInfo*)+0xdf)[0x8084e7f]
siebmtshmw(SmiRequest::CallBatchEntryPts()+0x71)[0x80850e1]
siebmtshmw(SmiRequest::ProcessRequest(long, SrmSisConnHndl*, CSSSISRequestMsg*, unsigned long, unsigned char*, unsigned int)+0xa6b)[0x808678b]
siebmtshmw[0x8088395]
siebmtshmw(_smiBatchQ::ProcessRequest(void*, void*, void*&)+0x3b)[0x80884db]TAGTAG

 

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms