Number Grouping Separator In Siebel ESN Application (Doc ID 2020010.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Call Center - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 [23030] version, Client Functionality

When attempting to ,
the following error occurs.

ERROR
-----------------------
: ---------------------------
Siebel
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"47,862,513": Can't convert formatted string to its internal representation. Check if your data is in correct format.

---------------------------
OK
---------------------------


STEPS
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The issue can be reproduced at will with the following steps:
We have a requirement that for a number it should display the format of 123 456 789

In locale settings, In Number Grouping Separator we have put \B. It's working fine when entering the value directly without using virtual keypad.

But if we use Virtual keypad, error is coming.

1. Login to Application
2. Navigate to Administration-Data - Locale
3. Change the "Number Grouping Separator" to "\B" for your desired application
4. Save the changes and re-start the services
5. Login to application and navigate to any view with has a number field.
6. Enter the text directly from keyboard: The format gets converted and works fine.
7.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot enter the correct number from virtual keyboard.

Cause

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