Promotion Designer Not Visible In Siebel 8.2.2.14 (Doc ID 2021495.1)

Last updated on JUNE 24, 2015

Applies to:

Siebel Loyalty Manager - Version 8.2.2.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.2.2.14 [IP2014] version, Loyalty

When attempting to view a Promotion with Promotion Designer, a blank screen appears and in the Console of the browser the following error occurs.

ERROR
-----------------------
siebjs.js?_scb=8.2.2.14_SIA_[23044]_ENU:39 TypeError: Cannot read property 'replace' of undefined
  at g.q (http://localhost/loyalty_enu/23044/scripts/siebel/networkrenderer.js?_scb=8.2.2.14_SIA_[23044]_ENU:40:3738)
  at g. (http://localhost/loyalty_enu/23044/scripts/siebel/networkrenderer.js?_scb=8.2.2.14_SIA_[23044]_ENU:39:4579)
  at e.q (http://localhost/loyalty_enu/23044/scripts/siebel/pmodel.js?_scb=8.2.2.14_SIA_[23044]_ENU:40:1436)
  at e.D (http://localhost/loyalty_enu/23044/scripts/siebel/pmodel.js?_scb=8.2.2.14_SIA_[23044]_ENU:40:961)
  at e.SiebelAppFacade.BasePM.y.ExecuteMethod (http://localhost/loyalty_enu/23044/scripts/siebel/pmodel.js?_scb=8.2.2.14_SIA_[23044]_ENU:40:3728)
  at p (http://localhost/loyalty_enu/23044/scripts/siebel/networkrenderer.js?_scb=8.2.2.14_SIA_[23044]_ENU:40:795)
  at g.SiebelAppFacade.NetworkRenderer.i.ShowUI (http://localhost/loyalty_enu/23044/scripts/siebel/networkrenderer.js?_scb=8.2.2.14_SIA_[23044]_ENU:40:567)
  at g.SiebelAppFacade.JSPFlowChartRenderer.g.ShowUI (http://localhost/loyalty_enu/23044/scripts/siebel/jspflowchartrenderer.js?_scb=8.2.2.14_SIA_[23044]_ENU:39:1568)
  at k.SiebelAppFacade.Component.k.Show (http://localhost/loyalty_enu/23044/scripts/siebel/component.js?_scb=8.2.2.14_SIA_[23044]_ENU:39:1309)
  at a.c (http://localhost/loyalty_enu/23044/scripts/siebel/componentmgr.js?_scb=8.2.2.14_SIA_[23044]_ENU:39:3672)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Loyalty Promotion Administration
2. Go to Promotion Designers
3. Select the desired Promotion

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use this functionality .

Cause

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