Workflow and other components crash on task exit : CCFMap<CCFElemStr, CCFElemPtr<void> >::Lookup (Doc ID 2021515.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Finance Service - Version 8.1.1.11.9 [IP2013] and later
Siebel CRM - Version 8.2.2.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

Observing a crash of the Workflow Process Manager component process, at task exit.

 

Unmangled stack trace example :


Called from:
/opt/siebel/8.1.1.11/ses/siebsrvr/lib/libsslcosd.so[0x558fba09]
[0xffffe600]
/opt/siebel/8.1.1.11/ses/siebsrvr/lib/libsslcshar.so(CCFMap >::Lookup(unsigned short const*, void*&) const+0x1b)[0x556d8b6b]
/opt/siebel/8.1.1.11/ses/siebsrvr/lib/libsscfcmn.so(CSSMapStringToOb::Lookup(unsigned short const*, CObject*&) const+0x30)[0x55955dc0]
/opt/siebel/8.1.1.11/ses/siebsrvr/lib/libsscfom.so(CSSModel::RemoveSessionGlobal(SSstring const&)+0x4d)[0x59ccd56d]
/opt/siebel/8.1.1.11/ses/siebsrvr/lib/libssscscom.so(ccfOMSess::Logout(int)+0x5f)[0x59c7ff6f]
/opt/siebel/8.1.1.11/ses/siebsrvr/lib/libsssabsvm.so[0x59c73736]
/opt/siebel/8.1.1.11/ses/siebsrvr/lib/libsssabsvm.so(bsvmMTServer::BatchCleanup(void*, int)+0x5d)[0x59c72b4d]
siebmtshmw(smiMainThread::CompBatchCleanup(void*, int)+0x2a)[0x806b47a]
siebmtshmw(SmiRequest::CallBatchCleanup(int)+0x61)[0x8084741]
siebmtshmw(SmiRequest::CallBatchEntryPts(scrRecovInfo*)+0x165)[0x80843c5]
siebmtshmw(SmiRequest::CallBatchEntryPts()+0x1c7)[0x80841b7]
siebmtshmw(SmiRequest::ProcessRequest(long, SrmSisConnHndl*, CSSSISRequestMsg*, unsigned long, unsigned char*, unsigned int)+0x6ba)[0x808345a]
siebmtshmw[0x80884c3]
siebmtshmw(_smiBatchQ::ProcessRequest(void*, void*, void*&)+0x43)[0x8088d83]
siebmtshmw(_smiWorkQueue::ProcessWorkItem(void*, void*, void*&)+0xc4)[0x8080ed4]
siebmtshmw(_smiWorkQueue::WorkerTask(void*)+0x3ca)[0x808080a]
siebmtshmw(SmiThrdEntryFunc(void*)+0x5f7)[0x806f8d7]
/opt/siebel/8.1.1.11/ses/siebsrvr/lib/libsslcosd.so[0x55908476]
/opt/siebel/8.1.1.11/ses/siebsrvr/lib/libsslcwsl.so[0x5555899f]
/opt/siebel/8.1.1.11/ses/siebsrvr/mw/lib/libmfc400su.so(_AfxThreadEntry(void*)+0xe9)[0x55db0b79]
/opt/siebel/8.1.1.11/ses/siebsrvr/mw/lib/libkernel32.so(MwThread(void*)+0x1fe)[0x56b79cee]
/lib/libpthread.so.0[0x790912]
/lib/libc.so.6(clone+0x5e)[0x7024ae]TAG

Cause

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