My Oracle Support Banner

Workflow and other components crash on task exit : CCFMap<CCFElemStr, CCFElemPtr<void> >::Lookup (Doc ID 2021515.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Finance Service - Version 8.1.1.11.9 [IP2013] and later
Siebel CRM - Version 8.2.2.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

Observing a crash of the Workflow Process Manager component process, at task exit.

 

Unmangled stack trace example :


Called from:
/opt/siebel/8.1.1.11/ses/siebsrvr/lib/libsslcosd.so[0x558fba09]
[0xffffe600]
/opt/siebel/8.1.1.11/ses/siebsrvr/lib/libsslcshar.so(CCFMap >::Lookup(unsigned short const*, void*&) const+0x1b)[0x556d8b6b]
/opt/siebel/8.1.1.11/ses/siebsrvr/lib/libsscfcmn.so(CSSMapStringToOb::Lookup(unsigned short const*, CObject*&) const+0x30)[0x55955dc0]
/opt/siebel/8.1.1.11/ses/siebsrvr/lib/libsscfom.so(CSSModel::RemoveSessionGlobal(SSstring const&)+0x4d)[0x59ccd56d]
/opt/siebel/8.1.1.11/ses/siebsrvr/lib/libssscscom.so(ccfOMSess::Logout(int)+0x5f)[0x59c7ff6f]
/opt/siebel/8.1.1.11/ses/siebsrvr/lib/libsssabsvm.so[0x59c73736]
/opt/siebel/8.1.1.11/ses/siebsrvr/lib/libsssabsvm.so(bsvmMTServer::BatchCleanup(void*, int)+0x5d)[0x59c72b4d]
siebmtshmw(smiMainThread::CompBatchCleanup(void*, int)+0x2a)[0x806b47a]
siebmtshmw(SmiRequest::CallBatchCleanup(int)+0x61)[0x8084741]
siebmtshmw(SmiRequest::CallBatchEntryPts(scrRecovInfo*)+0x165)[0x80843c5]
siebmtshmw(SmiRequest::CallBatchEntryPts()+0x1c7)[0x80841b7]
siebmtshmw(SmiRequest::ProcessRequest(long, SrmSisConnHndl*, CSSSISRequestMsg*, unsigned long, unsigned char*, unsigned int)+0x6ba)[0x808345a]
siebmtshmw[0x80884c3]
siebmtshmw(_smiBatchQ::ProcessRequest(void*, void*, void*&)+0x43)[0x8088d83]
siebmtshmw(_smiWorkQueue::ProcessWorkItem(void*, void*, void*&)+0xc4)[0x8080ed4]
siebmtshmw(_smiWorkQueue::WorkerTask(void*)+0x3ca)[0x808080a]
siebmtshmw(SmiThrdEntryFunc(void*)+0x5f7)[0x806f8d7]
/opt/siebel/8.1.1.11/ses/siebsrvr/lib/libsslcosd.so[0x55908476]
/opt/siebel/8.1.1.11/ses/siebsrvr/lib/libsslcwsl.so[0x5555899f]
/opt/siebel/8.1.1.11/ses/siebsrvr/mw/lib/libmfc400su.so(_AfxThreadEntry(void*)+0xe9)[0x55db0b79]
/opt/siebel/8.1.1.11/ses/siebsrvr/mw/lib/libkernel32.so(MwThread(void*)+0x1fe)[0x56b79cee]
/lib/libpthread.so.0[0x790912]
/lib/libc.so.6(clone+0x5e)[0x7024ae]TAG

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.