Unable To Login To Siebel 8.1.1.11 In IE 11 Enterprise Mode using Microsoft Windows 7 Professional SP1 (Doc ID 2021959.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Financial Services CRM - Version 8.1.1.11.13 [IP2013] and later
Information in this document applies to any platform.

Symptoms

Unable to login to Siebel 8.1.1.11 in IE 11 Enterprise mode. We are on windows 7 Professional SP1. IE version is 11.0.19

IE is crashing with following error

 Problem Event Name: APPCRASH
  Application Name: iexplore.exe
  Application Version: 11.0.9600.17801
  Application Timestamp: 5536642c
  Fault Module Name: SiebelAx_HI_Client_23030_PATCHSET13.dll
  Fault Module Version: 811.11.822.4
  Fault Module Timestamp: 545d2d92
  Exception Code: c0000005
  Exception Offset: 000aa0e2
  OS Version: 6.1.7601.2.1.0.256.48
  Locale ID: 1033
  Additional Information 1: cabf
  Additional Information 2: cabfb5610610c357837e9c25f9fba425
  Additional Information 3: 83c5
  Additional Information 4: 83c5bf6db041b17401ac5a732e86e760

Cause

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