UCMBatchMgr Task Is Failing With "function 'sdq_set_global_parameter ()' in connector" Error During DeDuplication Call (Doc ID 2022131.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Data Quality Matching - Version 8.2.2.14.3 [IP2014] and later
Information in this document applies to any platform.

Symptoms

SIEBEL VERSION:
---------------
Siebel 8.1.1.11

ISSUE STATEMENT:
----------------
Customer is using Siebel 8.1.1.11 and integrating it with IIR 9.5.3 HF2 version for data quality cleansing & matching.

Customer ran a task for UCMBatchProcess which invokes data matching, sending request to IIR. During the execution, the UCM task fails when invoking IIR at the data matching step, resulting in an error and the task terminated.

WHERE IT HAPPENED:
-------------------------------
The issue happens in customer's test environment.

STEPS TO REPRODUCE:
-------------------------------
The behaviour occurs as follows:

1. Install and configure IIR 9.5.3 HF2 for data cleansing and matching.

2. Set up Siebel application to use IIR for data cleansing and matching.

3. Start a task for UCMBatchProcess to process some data from UCM SDH table, the task runs and performs the CDM Match step, which sends request to IIR for checking matches. This step fails with an error.

LOSS OF FUNCTIONALITY / BUSINESS IMPACT:
------------------------------
Due to error message, the request did not complete, so the data is not being matched.

ERROR MESSAGE:
-------------------
The error message that occurs with this issue is:

 

Cause

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