Controls Getting Messed Up With ToggleTo method (Doc ID 2022159.1)

Last updated on NOVEMBER 23, 2016

Applies to:

Siebel CRM - Version 8.1.1.11.12 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On :  8.1.1.11.12 [IP2013] version, Client Functionality

ACTUAL BEHAVIOR  
---------------
Controls getting messed up  

We are facing an issue in our all environments including production.
We have create a custom screen called 'My Group'. When we navigate to Service Request screen and choose any of the PDQs and then navigate to 'My Group' screen, and  last value on Toggle drop list on the two applets are displaying a method name or field name, and  drill down on the first applet to goto to another view, note some of the control label of the form applet is messed up with html tag.


EXPECTED BEHAVIOR
-----------------------
It works fine in OpenUI and fails in HI.   The Toggle drop list and the  control labels of the form applet  are displaying correctly.

STEPS TO REPRODUCE:
-----------------------
1) Going to the Services Screen directly,
2) Select the My Group's Service Request screen view link
3) Select any PDQ,  ie No Owner
4) Go to My Groups Screen.  Note the last value on Toggle drop list on the two applets are displaying a method name or field name.
5) Scroll on to the right on the first list applet, drill down on the status, note some of the control label of the form applet is messed up with html tag.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the Toggle drop list and controls are not displayed properly

Cause

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