Open UI HTML Email Editor Buttons Fonts Not Working In PS16 In Communication Screen (Doc ID 2022996.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel eCommunications eMail Response - Version 8.1.1.11.14 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On :  8.1.1.11.14 [IP2013] version, Comms Server & Email Response

Fonts not working in PS16 in communication screen  

We are facing new issue with PS16.

Please find the recording as attached.

When we are replying to an inbound communication record, some of the Font options are not working in Patchset 16. Where as those are working in Patchset 14. Please refer the recording for details.

We are not able to reproduce the issue with Font styles in Chrome browser and even in IE9. But facing the issue with IE11 with patchset 16. Not facing the issue in IE11 with Patchset 14 but facing the issue with Patchset 16.

Please advise if there are any IE11 settings need to be done for this. Or is it the changes which were done in Patchset 16 to fix those earlier bugs causing the issue in IE11 now.

ERROR
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STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Communications List, and select an Inbound Email
2. Start editing, using buttons on HTML edit toolbar.
3. Observe Errors

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot correctly format responses in emails

Cause

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