First Mouse Click Selects Entire Field Text In OPEN UI (Doc ID 2023167.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Financial Services CRM - Version 8.1.1.11.12 [IP2013] and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

Mouse Click selects entire field text in OPEN UI

In OPEN UI, all text inside the field gets selected on mouse click for the very first click. In HI, it is on extreme left hand side of text without any selection after mouse click.
It happens to Chrome, the issue exists in Firefox too.


EXPECTED BEHAVIOR

In Open UI, cursor to be on extreme left hand side of text without any selection after mouse click.


STEPS

The behavior is not consistently reproducible.
In doing the following usually can reproduce it but not all the time:

1. In Activities > My Activities, expose the Comments field in list applet,
by default Comments field is not exposed in list Applet.
2. Choose one record that has some text in Comments field.
- Click on Comments field in the lower applet which is the form applet. The entire text is not selected, not even on double click.
- Click on the Comments field in the upper applet which is the list applet, the whole text is selected.
Click again, the whole text is not selected anymore.

In HI:
Do the same steps, the whole text is not selected in any case.



Cause

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