Siebel 8.1.x Incorrectly Populating The Phone Number (Wrong Formatting) That It Is Receiving From CTI after driver upgrade (Doc ID 2023182.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.
Hi Oracle Team,

We have upgraded I3 driver V3 to I3 V4. After implementing the same today in PROD we see that Siebel is incorrectly populating the phone number that it is receiving from CTI. If the number is 1 (569) 735-4046, it will populate in Siebel as (156) 973-5404 x6. Please look into this immediately as users are facing this issue in PROD.

Thanks.

Symptoms

On : 8.1.1.10 [23021] version, CTI

When attempting to use CTI - Siebel is incorrectly formatting the phone number - if the number is 1 (569) 735-4046, it will populate in Siebel as (156) 973-5404 x6.
the following error occurs.

ERROR
-----------------------
TATEL_2129658334[06/15/2015 06:52:13]:ERROR:Finished HandleEvent, err=7536743, msg = Communication: Unable to set BusComp field('Type'), value('Call') in BusComp('Action'). Please check the communication configuration.(SBL-CSR-00103), args = MediaType = Voice
TATEL_2129658334[06/15/2015 06:52:44]:ERROR:Failed on invoking WorkItemReleased in Comm. Server Svc., err=7667927, msg=This operation is not allowed when there are no records displayed.
TATEL_2129658334[06/15/2015 06:53:25]:ERROR:Failed at WriteParamDataSetToDB, error=Communication: Unable to set BusComp field('Done'), value('06/15/2015 06:53:25') in BusComp('Action'). Please check the communication configuration.(SBL-CSR-00103)



Changes

 none

Cause

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