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Activity View Is Not Loading Upon Executing A PDQ on an Applet with Dynamic Toggle based on Field Value. (Doc ID 2024080.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Siebel Tools - Version 8.1.1.14.5 [IP2014] and later
Information in this document applies to any platform.

Symptoms

We recently upgraded to 8.1.1.14 PS 5 . We are notice an issue on All Activities View , where using a PDQ causes the view to not load properly, the form applet has empty fields?  The Query for predefined query (PDQ) is as below :

'Action'.Search = "[Primary Owned By] LIKE ""TZWRFS*"""
'Action'.Sort = ""

Upon reviewing the Open UI Console on Chrome ( using F12) , there are java script errors , which points to an Open UI incorrect behavior with an "out of the box" js file.

TypeError: Cannot read property 'ProcessObjectInfo' of null
  at J (https://gcrm-cars-uat.psic.gm.com/eautomotive_enu/23044/scripts/siebel/applicationcontext.js?_scb=8.1.1.14_SIA_[23044]_ENU:45:143)
  at https://gcrm-cars-uat.psic.gm.com/eautomotive_enu/23044/scripts/siebel/applicationcontext.js?_scb=8.1.1.14_SIA_[23044]_ENU:44:4856
  at Object.context.execCb (https://gcrm-cars-uat.psic.gm.com/eautomotive_enu/23044/scripts/3rdParty/require.js?_scb=8.1.1.14_SIA_[23044]_ENU:1650:33)
  at Object.Module.check (https://gcrm-cars-uat.psic.gm.com/eautomotive_enu/23044/scripts/3rdParty/require.js?_scb=8.1.1.14_SIA_[23044]_ENU:861:55)
  at Object.Module.enable (https://gcrm-cars-uat.psic.gm.com/eautomotive_enu/23044/scripts/3rdParty/require.js?_scb=8.1.1.14_SIA_[23044]_ENU:1143:22)
  at Object.Module.init (https://gcrm-cars-uat.psic.gm.com/eautomotive_enu/23044/scripts/3rdParty/require.js?_scb=8.1.1.14_SIA_[23044]_ENU:774:26)
  at https://gcrm-cars-uat.psic.gm.com/eautomotive_enu/23044/scripts/3rdParty/require.js?_scb=8.1.1.14_SIA_[23044]_ENU:1416:36
siebjs.js:39 TypeError: Cannot read property 'ProcessObjectInfo' of null
  at J (applicationcontext.js:45)
  at applicationcontext.js:44
  at Object.context.execCb (require.js:1650)
  at Object.Module.check (require.js:861)
  at Object.Module.enable (require.js:1143)
  at Object.Module.init (require.js:774)
  at require.js:1416
siebjs.js:39 Error in downloading file require:null

The corresponding Object Manager Log file has no errors.



Changes

 Testing with Open UI client showed this incorrect behavior.  The same configuration with the HI client works.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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