Service Request Assignment Manager (SBL-APS-00173) (Doc ID 2024180.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Assignment Manager - Version 8.1.1.8 [23012] and later
Information in this document applies to any platform.

Symptoms

Service Request Assignment Manager

We are creating Service Request Assignment rule and when we add "Service Request Source" field under Criteria applet, we are not able to add value to in Assignment Rule Item List Applet. When we create we are getting only score field not drop down field to select values. This is even happening with vanilla SRF too.


ERROR

is an invalid Item Type. Please contact your Configurator.(SBL-APS-00173)




STEPS

The issue can be reproduced at will with the following steps:
1. Create an assignment rule on Service Request Object.
2. Under Criteria, create a criteria "Service Request Source", which is vanilla; Comparison Method = Compare to Object.
3. Go to the lower Value applet for adding a value, get only score field not drop down field to select values, and get the error.


Cause

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