Outbound Communications Manager CreateRequest Changes The LOVLanguage Of The Current Session (Doc ID 2024567.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.7 [21238] and later
Information in this document applies to any platform.

Symptoms

In Siebel version:  8.1.1.7 [21238]

Outbound Communications Manager CreateRequest can changes the LOVLanguage of the current session, when using advanced templates marked for a different language and locale.


STEPS
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The issue can be reproduced at will with the following steps:
1. Log in to a session using particular locale - for example ENU
2. Create an Advanced Template, with Create Activity checked, and Locale and Language set to different country - for example FRA.
3. Use CreateRequest method of Outbound Communication Manager business service, to send email using ProcessMode=Local
4. Send and Locate Sent Email
5. Observe that LOVLanguage() of the current AOM is now set to FRA. { Click on Dropdowns, or perform query LovLanguage()=FRA }

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot select from List Of Values

Cause

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