Audit Trail In 8.1 Not Auditing Copied Record Id (Doc ID 2024983.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1 [21039] and later
Information in this document applies to any platform.

Symptoms

On :  8.1.1.11.16 [IP2013] version, Client Functionality

ACTUAL BEHAVIOR  
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Audit Trail in 8.1 not auditing Copied Record Id  

In Siebel 7.8, when you perform a Copy Record, Audit Trail will also track the source rowid. For instance, if you have a record with rowid 1-111, you then copy this record and the new record has rowid 1-112. Then in Audit Trail, for the Copy operation you would see "Old Value"=1-111 and "New Value"=1=112. This helps identify the source rowid when viewing audit trail records for Copy operation.

In version 8.0 and later (When the functionality was redesign), it no longer includes this capability and is observe in the latest versions as well. Even if you specify the "Row Id' field in Administration - Audit Trail, it is not tracking the field.
 

EXPECTED BEHAVIOR
-----------------------
Expected that later versions should have the same behavior.

STEPS
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The issue can be reproduced at will with the following steps:
1. Enable Audit Trail for a business component such as Opportunity.
2. Enable fields on the BC for auditing.
3. Navigate to the object (Such as Opportunity) and create a new record.
4. For the new record, Copy the record to create a second record.
5. Navigate to the Audit Trail screen and see that in 7.8 it tracks the source id vs 8.0 and later it does not.


BUSINESS IMPACT
-----------------------
The feature that is available previously is no longer available.

Cause

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