Verify - Inconsistent Behavior of ISS Promotion Management Service IntegrityCheck (Doc ID 2025885.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.15 [IP2013] and later
Information in this document applies to any platform.

Symptoms

For external orders with line items for contract groups, memeberships or rewards, Order Verify is to be started. Expectation is that a violation will be raised when the last membership will be cancelled. But this does not always happen - sometimes the violation is raised, sometimes not.

The violation is expected to come from:
Business Service = ISS Promotion Management Service
Method = IntegrityCheck

Verify functionaltiy works different when called normally from UI compared to when called from custom business service.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms