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Icons Missing for Agreements, Inventory and Activities Screens in Open UI Aurora Tree Theme (Doc ID 2025950.1)

Last updated on AUGUST 22, 2018

Applies to:

Siebel CRM - Version 15.0 [IP2015] and later
Information in this document applies to any platform.

Symptoms

When using the Aurora Tree theme you will see missing image icons for screens such as:
Agreements
Inventory
Activities

Alternatively if using Aurora Tab theme the following errors may be seen in the browser console.

ERROR
-----------------------
/images/agreements_icon.png Failed to load resource: the server responded with a status of 404 (Not Found)
/images/inventory_icon.png Failed to load resource: the server responded with a status of 404 (Not Found)
/images/activities_icon.png Failed to load resource: the server responded with a status of 404 (Not Found)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in to Siebel Open UI
2. Go to Tools > User Preferences > Behavior
3. Select:
Navigation Control: Tree
Theme: Aurora
4. Log out and in again.
5. Go to Sitemap > Agreements > Agreements List OR Sitemap > Activities > Activity List OR Sitemap > Inventory > Inventory Locations. You will see missing screen icons for these screens. The browser console will show the above errors.

Cause

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In this Document
Symptoms
Cause
Solution
References


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