PROD - CRM - BULK REQUEST CRASH (Doc ID 2027877.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.8 [23012] and later
Siebel Bulk Order Capture - Version 8.1.1.8 SIA [23012] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.8 [23012] version, Order Management

ACTUAL BEHAVIOR
---------------
Crash shouldn't occur while performing modify order via bulk request.

EXPECTED BEHAVIOR
-----------------------
Crash occurs while performing modify order via bulk request.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1) We had a product Find your feet
a. a simple product part of a complex product
b. active for a customer
c. With an end date set
d. On the same asset if you try and do a modify order via bulk request
,it was crashing.

The Product "Find Your Feet" had condition such that only 1 "Find Your Feet"
can exist under the MPS.
However when the Assets had more than 1 active "Find Your Feet" under MPS
then on performing the Modify Order via Bulk the crash stated happening.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:

Since the crash started from this particular assets the other
records in the Bulk file didn't process and the Bulk Request status stucks in

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms