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Binocular Search:Trailing Space in Search String does not Return Result In Open UI, but Return Result in HI (Doc ID 2027887.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Siebel CRM - Version 8.1.1.11.14 [IP2013] and later
Information in this document applies to any platform.
***Checked for relevance on 08-Dec-2016***

Symptoms

On : 8.1.1.11.14 [IP2013] version, Client Functionality

When attempting to search with white space in binocular search,
the following error occurs.

ERROR
-----------------------
[1]Your search did not match any results. Change your search
terms.(SBL-SRH-00169)[2]This operation is not allowed when there are no
records displayed.Please execute a query that returns at least one record or
add a new record.(SBL-DAT-00215)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:'

1. Login to Siebel application.
2. Click on Binocular search
3. Choose Opportunity
4. Type AccountName (White Space at the end)

BUSINESS IMPACT
-----------------------
The issue has the following business impact:

Due to this issue, causing confusion to end users who are migrated from HI to Open UI and Search is a heavily used feature. It seems HI is automatically trimming down space while Open UI does not.

Cause

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In this Document
Symptoms
Cause
Solution
References


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