IP2014 : In Touch Laptop the Record Navigator Does Not Display (Doc ID 2028667.1)

Last updated on MARCH 16, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.3 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.3 [IP2014] version, Configuration - General

The Record Navigation buttons (Previous record set, Previous record, Next record, Next record set) are missing in a list applet with a Touch Laptop in Mozilla firefox.

Users expect Navigation buttons to display for both touch and non-touch laptops.

STEPS
1. Ensure that your device is a mobile device (Touch Laptop, Tablet, Smart-phone, etc.).
2. Launch Siebel Open UI application.
3. Navigate to Contacts > Contacts List.

Result: Navigation buttons do not display on the tablet/touch-enabled device.

 

Cause

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