Import Job Template with EAI Randomly Setting Blank Fields

(Doc ID 2028914.1)

Last updated on MARCH 01, 2018

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

SIEBEL VERSION:
Siebel version : 8.1.1.14
Database version : Oracle 11.2.0.2
OS version : Windows 2003

ISSUE STATEMENT:

Customer is using the EAI Siebel Adapter to import job templates to Siebel (using a custom Integration Object, based on Business Object 'Server Admin', Business Components 'Component Job' and 'Component Job Parameter'.

Intermittently, some values of the job parameters (BusComp 'Component Job Parameter', field 'Value') are not populated. For example, for a Workflow Process Manager job, the Search Specification is sometimes empty.

Cause

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