ICON ON A FORM APPLET TO OPEN A URL NOT WORKING IN OPEN UI (Doc ID 2029388.1)

Last updated on JUNE 07, 2017

Applies to:

Siebel Call Center - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

An Icon control added to a form applet is able to be used to open a URL in a new browser window when using Siebel High Interactivity client, but in Open UI client the icon does display the URL in a new Browser window, and does not appear to be set up as a link as in HI.

 

REPRO_STEPS
===========
1) Added field "Street Address URL" to Account BC
Name = AATest URL
Calculated = true
Calc Value = "http://jquery.com"

2) Modify "SIS Account Entry Applet" to add a new control

Caption - String Override = URL
Field = AATest URL
HTML Attributes = target='_blank'
HTML Display Mode = DontEncodeData
HTML Icon Map = MAP_DIRECTION
HTML Only = False
HTML Row Sensitive = TRUE
HTML Type = URL
Name = Account Address Map
Parent Name = SIS Account Entry Applet
Prompt Text = Map of Account location
Read Only = FALSE
Runtime = TRUE
Show Popup = FALSE

3) Place the new control on the Edit mode of the form applet.

Tested in Open UI Thick Client in Chrome, icon does not have any action.  In Fire Fox, Icon does not appear,

Tested in HI Thick Client, and icon opens the url in a new browser window.

Tried several different combinations of HTML Type and Field Retrieval Type and HTML Display Mode = DontEncodeData and User Property of Encode = False.

Cause

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