Date time field values are not retrieved in HTML email template on IP2014 or later (Doc ID 2029626.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Email Response - Version 8.1.1.14.6 [IP2014] and later
Information in this document applies to any platform.

Symptoms

Date time field values are not retrieved in HTML Email template. It used to work fine on 8.1.1.11 or before.

(1) Go to [Site Map]->[Administration - Communications]->[All Templates] view.

(2) Create a record with following values:

       Name : Test Activity Template
       Template Type : Body
       Public : check
       Object : Action
       Subject : This is test email
       Text :
-------------------------------------------------------
Description : [Action.Description]
Planned : [Action.Planned]
Planned Completion : [Action.Planned Completion]
End of email
-------------------------------------------------------

(3) Change Status field to Active and save the record.

(4) Go to [Tools]->[User Preferences]->[Outbound Communications] view.

(5) Change 'Default Message Format' to 'HTML' and save it.

(6) Go to [Activities]->[Activity List] view and select any record.

(7) Click F9 and then select any recipient to open Siebel email client.

(8) Select 'Test Activity Template' from Body field's drop down list.

(9) You will that [Action.Planned] and [Action.Planned Completion] don't get any value.

Cause

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