.TIFF, .JPG, .PNG Attachments Open with Paint Instead of the Default Program Configured in Windows (Doc ID 2029930.1)

Last updated on JUNE 16, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.6 [IP2014] to 8.1.1.14.18 [IP2014] [Release V8]
Siebel CRM - Version 15.0 [IP2015] to 15.15 [IP2015] [Release V15]
Information in this document applies to any platform.

Symptoms

When downloading an image attachment, it opens with Paint instead of the default program configured in Windows.

Steps :
1) Configure Windows Photo Viewer as Default Program.
2) Attach to a record a .TIFF file
3) Click "Run" when prompted for "Siebel Attachment" plugin.
4) File opens with Paint, instead of Windows Photo Viewer.

Changes

 

Cause

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