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Promotion With Unit Price Value Is Dropping and Re-adding Default Product in Configurator (Doc ID 2030282.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version [IP2014] and later
Information in this document applies to any platform.


On : [IP2014] version, Order Management


Siebel was upgraded from to

There are a number of promotions in the system which are added from Catalog. Each promotion has default products added when the promotion is selected from catalog.

Here is the issue:

- Select a Promotion from Catalog

- Create an Order for the Promotion.

- For Line Item related to the Default Product add Unit price value.

- Select Customize.

- When Configurator opens, it shows a message indicating that the Default Product was 'Deleted' and then 'Added' to the Order.

This is the message in econfig screen after customize:-
Path: Service Order Credit -- Action: Delete Product
Path: Services>Voice Service>Service Order Credit -- Action: Add Product Current Price = List Price = Port Item Id = 1-10ZA5 Pre Pick CD = Y Prod Item Id = 1-6W9NRY Product Id = 1-16VEF Quantity = 1

Note: The issue is not only with a single product. If any product (previously created in is used which has unit price, same behavior is observed in Configurator.

Accordingly, when reviewing related traces in Siebel Logs, the result above is observed in WF ''Configurator Eligibility Compatibility Workflow', step 'Pre Pick Get Row Set':

ObjMgrBusServiceLog    InvokeMethod    4    0000000255921988:0    2015-06-30 12:47:42    End: Business Service 'Configurator Service' invoke method: 'GetDomainRowSet' at 1a0aaaa8

StpExec    TaskArg    4    0000000255921988:0    2015-06-30 12:47:42    Output: @0*0*0*2*0*0*0*570*7*Row Set0*23*0*6*Domain0*19*Root Integration Id7*3I-1BQC26*Asset Member Compatibility1*N8*Class Id7*1-A.............................Root Product Id0*11*Pre Pick CD1*Y4*Name33*Unlimited LMS w/no Detail0*2*7*Message0*0*2*15*Proceed Actions0*1*0*0*0*6*Action52*Path: Service Order Credit -- Action: Delete Product1*0*0*0*6*Action204*Path: Services>Voice Service>Service Order Credit -- Action: Add Product Current Price =  List Price =  Port Item Id = 1-10ZA5 Pre Pick CD = Y Prod Item Id = 1-6W9NRY Product Id = 1-16VEF Quantity = 10*0*8*EligComp0*

StpExec    Cond    4    0000000255921988:0    2015-06-30 12:47:42    Step branch 'NewConn:04EEX-E8FTU' passed.

StpExec    End    4    0000000255921988:0    2015-06-30 12:47:42    Stopping step instance of 'Pre Pick Get Row Set' with a 'Completed' status.


When a new Complex Product is created and added to a new promotion, when customizing the order line after entering unit price, the issue above is not observed.

This issue is observed only in upgraded environment i.e with patchset 6 but not in version.

It is expected that the Default product remains in Configurator without the situations showing this as deleted and 're-added'.


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