Spinning Wheel For View Drill Down (Doc ID 2030391.1)

Last updated on NOVEMBER 22, 2016

Applies to:

Siebel Financial Services CRM - Version 8.1.1.11.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.11 [IP2013] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Spinning Wheels for view Drilldown disappears, even when the executed UI query is running in background. This makes the system appear unresponsive to users.

EXPECTED BEHAVIOR
-----------------------
Spinning Wheels for view Drilldown should not disappear

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Goto Accounts Screen
Run some query on Name field
Press return key (instead of the "Go" button on the applet)
Notice that the spinning wheel hourglass will not appear and the applications looks to be in hang state for some time till the query result returns

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot execute query using Enter key

Cause

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