Unexpected Behavior In Account Tree Applet (Doc ID 2030583.1)

Last updated on AUGUST 01, 2015

Applies to:

Siebel CRM - Version 8.2.2.4.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.2.2.4.11 [IP2013] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Unexpected behavior in Account Tree Applet


EXPECTED BEHAVIOR
-----------------------
Queried Account should be highlighted in Account tree Applet.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Account List Applet and Configure Account Hierarchy as below
Parent Account 1 --> Account1 --> Child Account 1
Parent Account 2 --> Account 2 --> Child Account 2
2. Navigate to Account explorer View
3. expand Parent Account 1 up to Child Account 1
4. Now query for Parent Account 2 in Account List Applet and observe the highlighted record in Tree Applet
5. Again query for Parent Account 2 in Account List Applet and observe the highlighted record in Tree Applet
6. Again query for Parent Account 2 in Account List Applet and observe the highlighted record in Tree Applet
Observed that now it is showing Parent Account 2 in tree Applet



Cause

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