Email Body Content Not Displaying

(Doc ID 2030735.1)

Last updated on FEBRUARY 15, 2016

Applies to:

Siebel eCommunications eMail Response - Version 8.1.1.11.14 [IP2013] and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------
Using eMail Response 'Comments' field in Activity record is not getting the data displayed in Siebel 8.1.1.11 + PS16 (this worked in PS14) - the issue is intermittent.

EXPECTED BEHAVIOR
-----------------------
Using eMail Response 'Comments' field in Activity record should display data correctly in PS16

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Goto Sitemap > Communications Screen and Reply to an Inbound email by hitting Reply or Reply All button
2. Go to the  Activities child Applet for this Email Outbound Activity thus created
3. Check "Comments' field - it should display data correctly.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use eMail Response effectively.

Cause

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