AOM FAILS TO START AND CRASHES WHEN SETTING OM - PRELOAD SRF DATA TO TRUE (Doc ID 2031048.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Communications CRM - Version 15.0 [IP2015] to 15.0 [IP2015] [Release V15]
Information in this document applies to any platform.

Symptoms

After setting the [OM - Preload SRF Data] parameter to value TRUE and restarting the Siebel Server, the AOM is crashing over and over again, thus the AOM cannot be accessed.

 - CALL STACK -
sscfdm +0x94986 = CSSModelPhysDef::GetCurSessionRuntimeVer() +0x6
sscfdm +0x7f870 = CSSFieldList::RemoveAllSqlFields() +0x3d710
sscfdm +0x6bdd9 = CSSFieldList::RemoveAllSqlFields() +0x29c79
sscfdm +0x4735b = CSSFieldList::RemoveAllSqlFields() +0x51fb
sscfdm +0x5fe55 = CSSFieldList::RemoveAllSqlFields() +0x1dcf5
sscfdm +0x441f0 = CSSFieldList::RemoveAllSqlFields() +0x2090
sscfdm +0x94581 = CSSModelPhysDef::Preload() +0x251
sstcsiom +0xe179 = SIOMProcInit() +0x469
sssasos +0x137b
sssasos +0x1e5d = CompHandleMsg() +0x1ed
siebmtshmw +0x9fa5
siebmtshmw +0x2bdd0 = SmiRegisterThrdCleanUpFunc() +0x2e50
kernel32 +0x1337a = BaseThreadInitThunk() +0x12
ntdll +0x392e2 = RtlInitializeExceptionChain() +0x63
ntdll +0x392b5 = RtlInitializeExceptionChain() +0x36

 

 

 

Changes

Modify default value of FALSE into TRUE for parameter OM - Preload SRF Data (alias PreloadSRF).

Same issue occurs when setting PRELOAD JAVA VM to True.

Cause

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