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Customer Dashboard Does Not Update Projects (Doc ID 2031339.1)

Last updated on MARCH 17, 2020

Applies to:

Siebel CRM - Version 8.1.1.14.5 [IP2014] and later
Information in this document applies to any platform.

Symptoms

The Customer Dashboard does not update the Project data, as expected. 

The Customer Dashboard works (updates) for Contacts, Accounts and Opportunities.

STEPS
The issue can be reproduced with the following steps:
1. Launch application in Open UI.
2. Navigate to Site Map > Projects.
3. Select View (or click the Communications Icon) to display Customer Dashboard.
4. Click Update on the Customer Dashboard.
5. Scroll through the Projects.
6. Click Update on the Customer Dashboard.

Result: The Customer Dashboard does NOT update with the Project data.

Cause

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In this Document
Symptoms
Cause
Solution
References


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